FAQ – Frequently Asked Questions

Introduction

The standard terms and conditions for sale and delivery (“Terms and conditions”) apply to all agreements with Vivestudio cvr 18 48 07 43, Orøvænget 4, 6000 Kolding, regarding, but not limited to, the sale and delivery of products. By entering into an agreement with us, you accept the terms and conditions. If you do not accept the terms, do not enter into an agreement with us.

We reserve the right to change the terms and conditions from time to time. It is your sole responsibility to be updated with these terms and conditions from time to time. Any changes or modifications are effective from the time we introduce these on the Website. You agree to be bound by changes or modifications to the Terms and Conditions when you enter into an agreement with us.

The conditions together with our offer and the order confirmation from us constitute the entire agreement regarding sale and delivery of products to you.

Prices and payment

Unless otherwise agreed in writing, the prices of the products follow our current price list at the time of our order confirmation for your order. All prices are incl. VAT and excl. Freight. When you buy a product from us, you consent to receive invoices and credits exclusively in electronic form.

– Orders and order confirmation

We strive to confirm or reject the order to you in writing within 5 business days of receiving the order. Confirmations and rejections of the order must be in writing to bind us.

You may not change the order without our prior written consent.

Please note that you will notify us in writing within 8 business days of receiving the order confirmation if our order confirmation does not match your order or agreement and you do not wish to accept the inconsistency. Otherwise you are bound by the order confirmation.

– Delivery

We deliver all sold products per. Postal service selected by us to the address you provided.

We will notify you of any delayed deliveries, the reason for the delay and the expected new delivery time.

You agree not to hold us liable for any expenses, losses or damages that you may suffer as a result of force majeure circumstances that must mean, circumstances that we cannot control, including but not limited to, delivery problems with our suppliers, strikes, labor disputes, breakdowns of IT systems, fires, water damage and natural disasters. We are committed to minimizing your expenses, losses or damages in such circumstances to the best of our ability.

You are entitled to terminate the order (s) to which the delay relates without prior notice, by written notice to us if we are unable to deliver an order within 30 working days after the agreed delivery time for reasons for which you are not responsible and in case of the delay is not due to a force majeure circumstance and the order is not delivered within a reasonable time of at least 90 working days. You agree not to have other rights in the event of late delivery.

– Return

Subject to the additional conditions described below (including some important exceptions below), you have a statutory right of withdrawal.

You have the right to cancel the contract with us within 14 days without giving any reason. The cancellation period expires 14 days from the day on which you or a third party other than the carrier and specified by you acquires possession of the last item in your order. To exercise the statutory right of withdrawal, you must inform us by contacting us via e-mail info@vivestudio.dk In addition, you must return the product / products to:

Vivestudio

Orøvænget 4

DK- 6000 Kolding

If you cancel the contract under the statutory right of withdrawal, we will refund you all payments received including delivery costs (with the exception of additional costs due to your choice of a delivery type other than the cheapest type of standard delivery offered) without undue delay and in any case no later than 14 days from the day we are notified of your decision to cancel. We make such a refund by bank transfer and must in this connection have stated reg. No. and account number. We can withhold refund until we have received the goods back in perfect condition.

Please note that we are a small company in Kolding, Denmark, which is reflected in our return policy. We offer unique, tailor-made, handmade clothes, something that is a time-consuming and laborious process. As such, specific products tailored to you cannot be resold. Therefore, such item can not be returned.

– Applicable law and disputes

The parties’ business relations are in any case subject to Danish law.

Any dispute that may arise in connection with the parties’ business relations must be decided by the City Court in Copenhagen as the court of first instance.